Política de Privacidad

 

Data Protection

www.pielsa.es is aware of the importance of guaranteeing the Right to Privacy and Data Protection of Users and in compliance with REGULATION (EU) 2016/679 on Data Protection, and therefore in regarding the processing of your personal data, we inform you below about the following points related to the processing of personal data through this website:

Responsible for the treatment:

  • Identity: PIEL, S.A.
  • Vat nr. : A46096566
  • Postal Address : Avda. Del Cordell de Murcia, 6, 46890 - AGULLENT (Valencia) in Spain.
  • Telephone: +34 962907400
  • Email: piel@pielsa.es

Purpose

Depending on the form that the User completes in each case, the data may be processed for the following purposes:

  • Registered users: The information you provide us in the registration form is used to manage Users of the website, so that you can access your profile, check your orders and make purchases without having to enter again your identification data (name, surname, email and telephone number) and delivery address. You can modify your profile settings whenever you want.
    www.pielsa.es will not admit fake registration attempts or that supplant the identity of people or companies, the provision of false information in the registration form will imply the automatic cancellation of the User. www.pielsa.es reserves the right to verify the information provided by the User by telephone verification.
  • Newsletter: In the cases in which you give us your consent as provided in article 21 of the Law on Services of the Information Society, we will use your identification and contact information to send you information about news on the website, news from interest, as well as promotions and offers of our products and services. The channels we usually use are: email, postal mail, telephone, SMS, Push message, but only if you give us your consent.
  • Contact: The personal data that you provide us through the contact form will only be processed to answer your query or request. The information collected is limited to identification and contact data, as well as data related to the nature of the request you send us.
  • Claims form: The personal data that you provide us through the form will only be processed to attend to your claim.
  • Returns form: The personal data that you provide us through the form will be processed for the evaluation and management of the return or exchange requested and the collection of the product if necessary.: The personal data that you provide us through the form will be processed for the evaluation and management of the return or exchange requested and the collection of the product if necessary.
  • Other purposes: The information provided can be used occasionally to:
    • Surveys to improve our services
    • Manage requests for information, suggestions and customer complaints for their management and resolution.

Legitimation

The basis that legitimizes the data processing is the User's own consent and acceptance in each of the sections in which personal information is collected. The User has the right to withdraw consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

In relation to the processing of data for commercial purposes through telematics, in cases in which there is a prior contractual relationship between the parties, the communications are about products or services related to those previously requested by the interested party, and they are has given the User the possibility to oppose the processing of their data by marking the non-pre-marked box, the basis that legitimizes the treatment is based on the provisions of article 21.2 of Law 34/2002, of 11 of July, of services of the Information Society.

In each commercial communication that is sent to the interested party, they will be given the possibility of expressing their opposition to the receipt of new communications.

Recipients

We inform the User that the treatment of the information collected through this website does not imply an international transfer of data.

In relation to the recipients of the information, we inform you that in the event that you make an online purchase that must be delivered to the address you indicate or a return that must be collected at the address indicated, in the package sent Your name and surname, delivery address and telephone number will be detailed. This last piece of information will be included to allow contact between the transport company and the recipient in order to facilitate the delivery process.

Rights

Access, rectification, portability. To make these rights effective, the User can send an email to piel@pielsa.es or send a letter to the following address: Avda. Del Cordell de Murcia, 6 46890 AGULLENT, Valencia in Spain, indicating the changes they want to make

In the cases in which it considers that during the data processing by PIEL, S.A. the data protection rights of the interested party have been violated, especially when they have not obtained satisfaction in the exercise of their rights. The User can file a claim with the he competent Data Protection Control Authority .

Cookies policy

This website uses its own and third-party cookies to offer you a better experience and service. By browsing or using our services, you accept our use of cookies. However, you have the option to prevent the generation of cookies and their elimination by selecting the corresponding option in your browser. If you block the use of cookies in your browser, it is possible that some services or functionalities of the website are not available.

What is a cookie?

Cookies are a tool used by Web servers to store and retrieve information about their visitors. It is a unique identifier in the form of a text file that is sent to the user's device to record information, thus allowing to improve the quality and security of the website. They have an expiration date from which they cease to be operational.

Usefulness of cookies on my website

We use cookies to facilitate web browsing and to obtain greater efficiency and personalization of the services we offer you. The cookies used are only associated with an anonymous User and their device, they do not provide references that allow them to obtain their personal data or include viruses in it. Nor can the cookies implanted on your device be read from other servers.

The information that we analyze using cookies is the internet protocol (IP) address used to connect your computer to the internet, browser type and version, operating system and platform used for the connection, and the date and time of said activity.

Cookies used

We use permanent cookies that are stored on the user's device and that allow us to retrieve navigation information on the next visit. They have an expiration date. These cookies allow us to personalize your visits, through your preferences (for example, country and language).

We also use third-party cookies that allow us to manage and improve the services offered. As for example, the statistical services of Google Analytics.

Below we collect in a schematic way the cookies previously described and used on the website:

  • ASP.NET_SessionId, MABSesion: These cookies are session identifiers provided by the Microsoft ASP server and owned by the system. They identify a user who has logged into our website.
  • cookie_products: Identifies for the current session the products that the user has consulted in order to offer a better browsing experience.
  • chkCookie: Identifies for this session the acceptance of the use of cookies that we do on the web and in this way not to show the notice again.
  • testCookie: It allows to know anonymously if the browser used in this session allows the use of cookies. It is necessary for the proper functioning of the web that the browser allows the use of cookies, otherwise some of the functions may not be available.
  • _utma, _utmb, _utmc, _utmz: These Google Analytics cookies generate an anonymous user ID, which is used to count how many times a user visits the site. It also records when was the first and last time you visited the web. Likewise, it calculates when a session has ended, the origin of the user, and keywords.
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